Sort:
Reply from Emma Relief
Dear Blair,
Thank you for taking the time to share your feedback with us. We regret that your experience with Emma did not meet your expectations. Your insights are essential to our improvement efforts, and we've shared them with our team.
We sincerely apologize if our efforts to ensure you get the best out of Emma made it seem like we were giving you the runaround. That was never our intention. Our primary goal is to help you get the full value of your purchase, but we now realize where we could have handled things better. Please rest assured that your feedback, along with the insights from our review of your communication with our customer service team, will be shared with management for improvement.
Regarding your refund, we are pleased to inform you that it has been successfully processed. Depending on your financial institution, the refund should reflect in your account within 3-7 business days.
Once again, we deeply apologize for this experience. Should you have any further concerns, please don’t hesitate to reach out. We're here to assist you.
Sincerely,
Emma Relief Team
Reply from Emma Relief
Dear Lovinastral,
Thank you for reaching out.
We sincerely apologize for your recent experience with Emma. Our goal is always to provide a seamless and positive experience, and it's clear we didn’t meet that expectation this time. Please know that your feedback is invaluable, and we’ll use it to improve our services moving forward.
To help us resolve this matter more effectively, could you kindly provide your order details? This will allow us to locate your order, review your communication with our customer service team, and determine the best refund option. Please send the details to us at [email protected], and we’ll address the issue promptly.
We look forward to hearing from you and are here to assist with anything else you might need.
Best regards,
Emma Relief Team
Reply from Emma Relief
Dear Chris,
Thank you for taking the time to share your feedback with us. We regret that your experience with Emma did not meet your expectations. Your insights are essential to our improvement efforts, and we've shared them with our team.
Our website offers discounts on multiple orders to provide added value to our customers. After an initial purchase, an optional video displays these discounted offers, and it's possible that an additional order was selected inadvertently. Please be assured that we cannot and do not place orders on your behalf.
To clarify the resolution provided by our customer service team, refunds are processed upon email request to ensure thorough documentation of all monetary adjustments. With that said, we have successfully processed the refund for your original purchase. It should appear in your account within 3-7 business days, depending on your financial institution.
If you have any further questions or need assistance, please don't hesitate to reach out. Our support team is here to help.
Best regards,
Emma Relief
Reply from Emma Relief
Dear Robyn,
Thank you for giving Emma a chance! We also wanted to send a heartfelt thank you for your review. Your feedback is like a ray of sunshine, and it propels us to excel in what we do.
Warm regards,
The Emma Relief Team
Reply from Emma Relief
Dear Janet,
Thank you so much for taking the time to share your feedback with us. We’re truly sorry to hear that your experience with Emma didn’t meet your expectations. Your input is incredibly valuable to us, and we’ve shared it with our team to help us continually improve.
Emma is designed to support customers like you who are dealing with gut health issues. We carefully select all-natural ingredients to ensure that any gut-related concerns are addressed without side effects. However, we understand that everyone’s body reacts differently to supplements. While many customers have had positive experiences with Emma, we recognize that it might not work for everyone.
That is why we also have a dedicated team of coaches that can help you get the best out of Emma. They can share more insights about our product and its ingredients and how it can help with addressing your struggles with bloating & constipation. If you are interested with getting in touch with our coaches or if you want to discuss your refund options, just email us at [email protected].
If you need any further assistance or have any other questions or concerns, please don’t hesitate to reach out. Our customer support and coaching teams are always here to help.
Warm regards,
Emma Relief
Reply from Emma Relief
Hi Carol,
Thank you for reaching out.
We sincerely apologize for your recent experience with Emma. Our goal is always to provide a seamless and positive experience, and it's clear we didn’t meet that expectation this time. Please know that your feedback is invaluable, and we’ll use it to improve our services moving forward.
To help us resolve this matter more effectively, could you kindly provide your order details? This will allow us to locate your order, review your communication with our customer service team, and determine the best refund option. Please send the details to us at [email protected], and we’ll address the issue promptly.
We look forward to hearing from you and are here to assist with anything else you might need.
Sincerely,
Emma Relief Team
Reply from Emma Relief
Hello Bettye,
We wanted to reach out and say a heartfelt thank you for taking the time to share your thoughts on Emma Relief. Your feedback is invaluable and truly motivates us to keep delivering excellence.
Warm regards,
The Emma Relief Team
Reply from Emma Relief
Dear Sharon,
Thank you for reaching out.
We're sorry to hear that our product didn’t meet your expectations. Emma is carefully formulated with all-natural ingredients to support gut health without side effects. However, we understand that everyone’s body can respond differently to supplements. While many of our customers have had positive experiences, we recognize that results may vary.
That is why to ensure our customers peace of mind, we offer a 90-day money-back guarantee and your first bottle refund guaranteed, allowing customers to try Emma risk-free. In your case, however, we noticed you reached out to us 17 months after your purchase, which unfortunately falls well outside our return and refund window. While we wish we could accommodate your request, we stand by our policy..
Let us know if you need further help or clarifications.
Sincerely,
Emma Relief Team
Reply from Emma Relief
Hello, Karen!
We wanted to reach out and express our genuine appreciation for taking the time to share your thoughts on Emma Relief. Your feedback truly means a lot to us, and it serves as a strong motivator to keep enhancing our product.
If you ever have more feedback or questions, don't hesitate to get in touch. We're here to assist.
Warmest regards,
The Emma Relief Team
Reply from Emma Relief
Hi soninlaw,
We would like to express our gratitude for taking the time to provide us with your feedback. It is refreshing to see someone understand the nature of buying supplements online and recognize that multiple factors can affect their efficacy. However, your experience with our customer service team and returning the order is something we need to look into further.
We want to assure you that this is not the experience we want our customers to have, so we have made our refund policy simple and streamlined to make it easier for customers to return their orders. If you can provide us with more information, it would greatly assist our investigation and help us provide you with a better resolution. Please provide your order details, such as your order number or the email you used to place the order, by emailing us at [email protected].
If there's anything more we can assist you with, or if you have any questions or concerns, please don't hesitate to reach out. Our customer support team is always here to help.
Warm regards,
Emma Relief
Reply from Emma Relief
Dear Elise,
Thank you so much for taking the time to share your feedback with us. We’re truly sorry to hear that your experience with Emma didn’t meet your expectations. Your input is incredibly valuable to us, and we’ve shared it with our team to help us continually improve.
Emma is designed to support customers like you who are dealing with gut health issues. We carefully select all-natural ingredients to ensure that any gut-related concerns are addressed without side effects. However, we understand that everyone’s body reacts differently to supplements. While many customers have had positive experiences with Emma, we recognize that it might not work for everyone.
That is why we also have a dedicated team of coaches that can help you get the best out of Emma. Since you still have some bottles left, they can share more insights about our product and its ingredients and how it can help with addressing your gut issues. If you are still interested with getting in touch with our coaches just email us at [email protected].
If you need any further assistance or have any other questions or concerns, please don’t hesitate to reach out. Our customer support and coaching teams are always here to help.
Warm regards,
Emma Relief
Reply from Emma Relief
Hello, Carol!
Receiving your feedback on Emma Relief was a pleasant surprise. Thank you for your support and for motivating us to always do better.
With appreciation,
The Emma Relief Team
Reply from Emma Relief
Hello Customer,
We couldn't help but smile when we read your review for Emma Relief. Your trust and kind words truly fuel our commitment to upholding the highest standards for our product.
Thank you so much for your support!
Warmest regards,
Emma Relief
Reply from Emma Relief
Hello Customer,
We couldn't help but smile when we read your review for Emma Relief. Your trust and kind words truly fuel our commitment to upholding the highest standards for our product.
Thank you so much for your support!
Warmest regards,
Emma Relief
Reply from Emma Relief
Hello Esther,
We just had to reach out and express our gratitude for your wonderful review of Emma Relief. Your trust and kind words motivate us to maintain our product's high standards.
Thank you for your support!
Warmest regards,
Emma Relief
Reply from Emma Relief
Hello Customer,
We couldn't help but smile when we read your review for Emma Relief. Your trust and kind words truly fuel our commitment to upholding the highest standards for our product.
Thank you so much for your support!
Warmest regards,
Emma Relief
Reply from Emma Relief
Hello, Lois!
Your review of Emma Relief is a testament to your trust in us. We're sincerely thankful for your feedback, which pushes us to deliver top-quality products.
Warmest regards,
The Emma Relief Team
Reply from Emma Relief
Hello, Donna!
We just had to reach out and express our gratitude for your wonderful review of Emma Relief. Your trust and kind words motivate us to maintain our product's high standards. We're so glad to hear that Emma has been helping you so much.
Thank you for your support!
Warmest regards,
The Emma Relief Team
Reply from Emma Relief
Hello Darell,
We wanted to reach out and express our genuine appreciation for taking the time to share your thoughts on Emma Relief. Your feedback truly means a lot to us, and it serves as a strong motivator to keep enhancing our product.
If you ever have more feedback or questions, don't hesitate to get in touch. We're here to assist.
Warm regards,
The Emma Relief Team