Emma Relief is rated "Average" with 3.2 / 5 on Trustpilot

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Last year I had multiple bottles in…Last year I had multiple bottles in hopes to regulate my bowels. It initially gave me diarrhea that persisted for over a year after taking only 1 bottle. I tried to reach out to the company for the 90 day money back guarantee with no response. As I said previously it took my body over a year to recover. Unfortunately I purchased 6 bottles in May of 2023 and never got a response from my email requesting refund a month later in June 2023.Date of experience: 02 March 2024

Reply from Emma Relief

Dear Blair,

Thank you for taking the time to share your feedback with us. We regret that your experience with Emma did not meet your expectations. Your insights are essential to our improvement efforts, and we've shared them with our team.

We sincerely apologize if our efforts to ensure you get the best out of Emma made it seem like we were giving you the runaround. That was never our intention. Our primary goal is to help you get the full value of your purchase, but we now realize where we could have handled things better. Please rest assured that your feedback, along with the insights from our review of your communication with our customer service team, will be shared with management for improvement.

Regarding your refund, we are pleased to inform you that it has been successfully processed. Depending on your financial institution, the refund should reflect in your account within 3-7 business days.

Once again, we deeply apologize for this experience. Should you have any further concerns, please don’t hesitate to reach out. We're here to assist you.

Sincerely,
Emma Relief Team

I ordered 3 bottlesI ordered 3 bottles, as the price was going to be very steep at full price. I was unknowingly also charged an additional 9 bottles and signed up for a subscription through Paypal. I immediately contacted customer service and they are unreachable. Their auto-response says they cannot get back to you for 48 - 72 hours!!! Which means, they will ship the products and you will have to pay to send them back and hope for a refund. SCAM. Overpriced for "exotic" ingredients I have since found as common on Amazon and other sellers. Also, the Gina Sam websites are fake and her pic looks AI generated. THERE IS NO WAY TO REACH THEM BY PHONE. YOU ARE TOLD THE WAIT TIME IS 4 MINS, AFTER 10 MINS IT BRINGS YOU BACK TO THE MAIN MENU WHERE YOU CANNOT PRESS ANY BUTTONS AND DISCONNECTS YOU.Date of experience: 13 November 2024

Reply from Emma Relief

Dear Lovinastral,

Thank you for reaching out.

We sincerely apologize for your recent experience with Emma. Our goal is always to provide a seamless and positive experience, and it's clear we didn’t meet that expectation this time. Please know that your feedback is invaluable, and we’ll use it to improve our services moving forward.

To help us resolve this matter more effectively, could you kindly provide your order details? This will allow us to locate your order, review your communication with our customer service team, and determine the best refund option. Please send the details to us at [email protected], and we’ll address the issue promptly.

We look forward to hearing from you and are here to assist with anything else you might need.

Best regards,
Emma Relief Team

Reply from Emma Relief

Dear Chris,

Thank you for taking the time to share your feedback with us. We regret that your experience with Emma did not meet your expectations. Your insights are essential to our improvement efforts, and we've shared them with our team.

Our website offers discounts on multiple orders to provide added value to our customers. After an initial purchase, an optional video displays these discounted offers, and it's possible that an additional order was selected inadvertently. Please be assured that we cannot and do not place orders on your behalf.

To clarify the resolution provided by our customer service team, refunds are processed upon email request to ensure thorough documentation of all monetary adjustments. With that said, we have successfully processed the refund for your original purchase. It should appear in your account within 3-7 business days, depending on your financial institution.

If you have any further questions or need assistance, please don't hesitate to reach out. Our support team is here to help.

Best regards,
Emma Relief

I gave a rating a 2 previouslyI gave a rating of a 2 previously. Had purchased 3 or 4 bottles with my first purchase. After taking 2 bottles I saw very little so I gave it ac2 star rating. Found the last bottle and decided to use it. What a difference! I became regular, I'm so pleased I've decided to order more.Date of experience: 01 November 2024

Reply from Emma Relief

Dear Robyn,

Thank you for giving Emma a chance! We also wanted to send a heartfelt thank you for your review. Your feedback is like a ray of sunshine, and it propels us to excel in what we do.

Warm regards,
The Emma Relief Team

Reply from Emma Relief

Dear Janet,

Thank you so much for taking the time to share your feedback with us. We’re truly sorry to hear that your experience with Emma didn’t meet your expectations. Your input is incredibly valuable to us, and we’ve shared it with our team to help us continually improve.

Emma is designed to support customers like you who are dealing with gut health issues. We carefully select all-natural ingredients to ensure that any gut-related concerns are addressed without side effects. However, we understand that everyone’s body reacts differently to supplements. While many customers have had positive experiences with Emma, we recognize that it might not work for everyone.

That is why we also have a dedicated team of coaches that can help you get the best out of Emma. They can share more insights about our product and its ingredients and how it can help with addressing your struggles with bloating & constipation. If you are interested with getting in touch with our coaches or if you want to discuss your refund options, just email us at [email protected].

If you need any further assistance or have any other questions or concerns, please don’t hesitate to reach out. Our customer support and coaching teams are always here to help.

Warm regards,
Emma Relief

I have contacted the company 5 times to request a refund because did not work for meI have contacted the company 5 times because Emma Relief did not work for me. I purchased 3 bottles and took the first bottle faithfully for 30 days. My bowels still remained difficult to release. They advertised a 100% guarantee which I have requested. They offered me $ 47.00. I paid $147.00. I am very disappointed that they are not honoring their promises of a refund if it wasn't effective. Date of experience: 18 October 2024

Reply from Emma Relief

Hi Carol,

Thank you for reaching out.

We sincerely apologize for your recent experience with Emma. Our goal is always to provide a seamless and positive experience, and it's clear we didn’t meet that expectation this time. Please know that your feedback is invaluable, and we’ll use it to improve our services moving forward.

To help us resolve this matter more effectively, could you kindly provide your order details? This will allow us to locate your order, review your communication with our customer service team, and determine the best refund option. Please send the details to us at [email protected], and we’ll address the issue promptly.

We look forward to hearing from you and are here to assist with anything else you might need.

Sincerely,
Emma Relief Team

Reply from Emma Relief

Hello Bettye,

We wanted to reach out and say a heartfelt thank you for taking the time to share your thoughts on Emma Relief. Your feedback is invaluable and truly motivates us to keep delivering excellence.

Warm regards,
The Emma Relief Team

Emma UNRELIEFThis is by far the worst product on the market. I have 6 unused unopened bottles of this worthless product that even the company won’t stand behind. They do a great job upselling the value of the product but they stand behind it and take it back…. Oh that’s right only within 60 days… I will do better research next time. SharonDate of experience: 20 October 2024

Reply from Emma Relief

Dear Sharon,

Thank you for reaching out.

We're sorry to hear that our product didn’t meet your expectations. Emma is carefully formulated with all-natural ingredients to support gut health without side effects. However, we understand that everyone’s body can respond differently to supplements. While many of our customers have had positive experiences, we recognize that results may vary.

That is why to ensure our customers peace of mind, we offer a 90-day money-back guarantee and your first bottle refund guaranteed, allowing customers to try Emma risk-free. In your case, however, we noticed you reached out to us 17 months after your purchase, which unfortunately falls well outside our return and refund window. While we wish we could accommodate your request, we stand by our policy..

Let us know if you need further help or clarifications.

Sincerely,
Emma Relief Team

Reply from Emma Relief

Hello, Karen!

We wanted to reach out and express our genuine appreciation for taking the time to share your thoughts on Emma Relief. Your feedback truly means a lot to us, and it serves as a strong motivator to keep enhancing our product.

If you ever have more feedback or questions, don't hesitate to get in touch. We're here to assist.

Warmest regards,
The Emma Relief Team

My mother-in-law bought this and had an…My mother-in-law bought this and had an adverse reaction and stopped using it. These things happen, no big deal.Where things get interesting is in trying to actually get a refund. This has -- so far -- required more than two weeks of emails back-and-forth, requests by EMMA for photos of the product (?) and for personally identifying information about my wife (the customer's daughter, who is handling the refund task). The last few rounds of emails have been sales pitches for more product (at a discount ! LOL ) Oh, and we have to pay for shipping it back, of course.So, *maybe* some people actually get refunds, but count on spending a lot of hours in the attempt.Date of experience: 01 August 2024

Reply from Emma Relief

Hi soninlaw,

We would like to express our gratitude for taking the time to provide us with your feedback. It is refreshing to see someone understand the nature of buying supplements online and recognize that multiple factors can affect their efficacy. However, your experience with our customer service team and returning the order is something we need to look into further.

We want to assure you that this is not the experience we want our customers to have, so we have made our refund policy simple and streamlined to make it easier for customers to return their orders. If you can provide us with more information, it would greatly assist our investigation and help us provide you with a better resolution. Please provide your order details, such as your order number or the email you used to place the order, by emailing us at [email protected].

If there's anything more we can assist you with, or if you have any questions or concerns, please don't hesitate to reach out. Our customer support team is always here to help.

Warm regards,
Emma Relief

Reply from Emma Relief

Dear Elise,

Thank you so much for taking the time to share your feedback with us. We’re truly sorry to hear that your experience with Emma didn’t meet your expectations. Your input is incredibly valuable to us, and we’ve shared it with our team to help us continually improve.

Emma is designed to support customers like you who are dealing with gut health issues. We carefully select all-natural ingredients to ensure that any gut-related concerns are addressed without side effects. However, we understand that everyone’s body reacts differently to supplements. While many customers have had positive experiences with Emma, we recognize that it might not work for everyone.

That is why we also have a dedicated team of coaches that can help you get the best out of Emma. Since you still have some bottles left, they can share more insights about our product and its ingredients and how it can help with addressing your gut issues. If you are still interested with getting in touch with our coaches just email us at [email protected].

If you need any further assistance or have any other questions or concerns, please don’t hesitate to reach out. Our customer support and coaching teams are always here to help.

Warm regards,
Emma Relief

Never give up it took 50 years when came upon this product it's truly a blessingWell I don't know if they want to put like this when you are trying be like everyone esle enjoying life and your always in pain drink this do that it never works at one point.6 weeks is longest I had to endure the pain because I couldn't go to bathroom,well this product is I believe is actually just what Dr Sam had it produced for people like meDate of experience: 18 April 2024

Reply from Emma Relief

Hello, Carol!

Receiving your feedback on Emma Relief was a pleasant surprise. Thank you for your support and for motivating us to always do better.

With appreciation,
The Emma Relief Team

Reply from Emma Relief

Hello Customer,

We couldn't help but smile when we read your review for Emma Relief. Your trust and kind words truly fuel our commitment to upholding the highest standards for our product.

Thank you so much for your support!

Warmest regards,
Emma Relief

Great Product!Okay, I was start by saying these smell exactly like the flinstones vitamins we used to take a kids! They are very high quality & helped make my stomach feel better after only a few days (I was having pain after eating)! They were also pretty easy to swallow & that, considering I am not good at swallowing pills, is awesome! I highly recommend these & I’ll be purchasing more for daily use!Date of experience: 17 October 2023

Reply from Emma Relief

Hello Customer,

We couldn't help but smile when we read your review for Emma Relief. Your trust and kind words truly fuel our commitment to upholding the highest standards for our product.

Thank you so much for your support!

Warmest regards,
Emma Relief

Reply from Emma Relief

Hello Esther,

We just had to reach out and express our gratitude for your wonderful review of Emma Relief. Your trust and kind words motivate us to maintain our product's high standards.

Thank you for your support!

Warmest regards,
Emma Relief

I have suffered 3 years with 14 small…I have suffered 3 years with 14 small bowel obstructions 2 huge surgeries. I had to watch everything I ate. I also delt with diareaha, constipation.after about 2 weeks I started haveing normal bowel movement and no gas or painfull bloating. i went off it after 30 days as a test, all my symptoms have returned so I will resume Emma. Yes it works better than any other Ive triedDate of experience: 06 December 2023

Reply from Emma Relief

Hello Customer,

We couldn't help but smile when we read your review for Emma Relief. Your trust and kind words truly fuel our commitment to upholding the highest standards for our product.

Thank you so much for your support!

Warmest regards,
Emma Relief

Reply from Emma Relief

Hello, Lois!

Your review of Emma Relief is a testament to your trust in us. We're sincerely thankful for your feedback, which pushes us to deliver top-quality products.

Warmest regards,
The Emma Relief Team

tremendous resultsEmma has helped me tremendously. Since childhood I have struggled with problem of digestion and regulation bowel movements. After using it for a couple of months with great results of being regular, I was traveling and missed a couple of weeks without it. Within that short time I realized how much the product helped me. I hope to not ever be without a bottle of Emma again. Date of experience: 01 March 2024

Reply from Emma Relief

Hello, Donna!

We just had to reach out and express our gratitude for your wonderful review of Emma Relief. Your trust and kind words motivate us to maintain our product's high standards. We're so glad to hear that Emma has been helping you so much.

Thank you for your support!

Warmest regards,
The Emma Relief Team

Reply from Emma Relief

Hello Darell,

We wanted to reach out and express our genuine appreciation for taking the time to share your thoughts on Emma Relief. Your feedback truly means a lot to us, and it serves as a strong motivator to keep enhancing our product.

If you ever have more feedback or questions, don't hesitate to get in touch. We're here to assist.

Warm regards,
The Emma Relief Team

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