Theupsstore is rated "Average" with 2.8 / 5 on Trustpilot

Do you agree with Theupsstore's TrustScore? Voice your opinion today and hear what 19 customers have already said.

5-star

37%

Sort:

I was very impressed with Chelsea …I was very impressed with Chelsea at your Burbank store on 3rd street. She is what I consider an outstanding employee. She made my experience at your store a pleasure. She is knowledgeable, efficient, quick, and extremely personable. She was one of the highlights of my day.Date of experience: 09 September 2024
Mailed keys to a relitor in rust burg…Mailed keys to a relitor in rust burg Virginia September 28 .2023 it was supposed to get there the next day Friday it did not get there until Monday October the 2 2023 i told them what i wanted the boss at the Decatur Alabama store on the belt line said the post office picked it up on that eve .said i couldn't get my money back I told her I would never return to the store paid 52.00 people bewareDate of experience: 28 September 2023
TheUpsStore website obtusity FAILI had assumed that I could log into my nearest TheUpsStore.com's website, choose a PDF file of a product's warranty claim needed to ship it for repair or replacement, upload said file, and have it ready to print upon my arrival to ship item to manufacturer.. WRONG!?I'm a very savvy geek type that is the tech support dude for many for decades now; I was baffled on their utterly unintuitive website on how to accomplish this? Hasn't happened once on the old Kinkos I used to use in my former business for years with no such obtuse website design.Date of experience: 13 January 2021
Alex is highly helpfulAlex is highly helpful, A. he quickly picks the package and informs, that he has been well trained or experienced related to the AT & T Exuipment return - i moved from Department of Navy in Charleston, SC Joint Navy Base to local in Orlando, Florida 32810 - remote as a Civilian now...i wanted to personally thank for the Great job By Alex timely manner- he said they dont take cables- he knows what AT & T Wants - Amazing. Good work please put a good note for him whatever cost.Thanks so much again -it was nice visiting the store, even though it is far off from 32810...i had gone to DMV to get change of license...from SC to FL (October 11th 2023- WEdnesday) Long due too many deadlines.SriThanks & Best Regards,Respectfully Submitted,Sridhar Rangaswamy ("Sri")US Trademarks: #5030763 & 4837686"Promise Less/Under Promise and Deliver More""Excellence is not an act, it is a Habit""Honesty is the Best Policy"Be Truthful,Honest and Fair"Date of experience: 11 October 2023
The UPS Store at Clovis and Fowler AveThe UPS Store at Clovis and Fowler Ave. is the best in customer service and handling all your mailing and shipping needs. I've used them for years for a mailbox but they are so much more. Fast and efficient!!Thank you,Red Kenwood RochaBig Valley Garage Door Inc.Date of experience: 05 February 2021

UPS and USPS have become indistinguishable. UPS used to be so much better.

My sister in law left her phone, so I sent it overnight, Saturday delivery, $165.00 from Gulf Shores to Pittsburgh.

The phone disappeared from tracking at 9:10 AM on Saturday, July 29th. It resurfaced on August 1st, 3 days later.

As of today, August 4th, the tracking still shows that the package is waiting to be picked up somewhere in another part of Pittsburgh. Thing is, my sister in law had already been advised on 2 occasions to drive across the Pittsburgh metro area to get her package, but it wasn't there when she got there. She did finally pick it up at yet another location on the 2nd of August.

I went to he store today, Orange Beach, AL, and was unapolagetically told, here's a UPS number, you gotta call them..

I did call. Was informed, "Yeah, it was a weather related thingy on Saturday, too bad for you."

I will be writing some reviews locally too. The shady treatment at the Orange Beach UPS store, before the package was ever shipped, was appalling. I never. do this sort of complaining, but based on what happened, the UPS Store experience apart from the UPS "guaranteed" shipping experience are both remarkable stories all on their own. UPS shipping or UPS store. Never again. Ever.

Date of experience: 29 July 2023

Store#0423 in Smithfield is THE BEST…Store#0423 in Smithfield is THE BEST !! I have had a mailbox there for four years . Anthony, is a friendly courteous manger along with Antonio and his crew.I actually enjoy going into that UPS storeDate of experience: 24 May 2022

UPS store Detroit Lakes, MN

UPS store 912 McKinley Ave, Detroit Lakes, MN 56501.
Terrible service from an employee by the name of Matt and someone online, says her name is Heidi, who claimed to be the owner, but represented herself more like a fellow employee with no customer service skills whatsoever who defended Matt like they were in an intimate relationship. She is in fact the manager and not the owner. This is an incredibly disturbing lie to perpetrate.
She basically told me they were right and didn't care about me as a customer. They charged me for packaging that wasn't required by Amazon. Thankfully Amazon reimbursed the money that was extorted from me by this hustler that works at the UPS store in Detroit Lakes, MN. Up until today I have never had an issue with customer service at this location. I will never go back. This Matt seems to think he knows everything. Amazon says he is incorrect. I believe they are just trying to make a profit by trying to intimidate customers into buying unnecessary packaging from the UPS store or they won't accept your Amazon return. So, wasteful and not very environmentally positive thinking. My return was shipped to me by Amazon in the manufacturer's box with no packaging to hide the contents. I saved all the photos and emails for documentation and this Heidi wouldn't respond, but to say, "I'm the owner and you are just a chump for me to make money from!" I'm paraphrasing of course. I think Matt and Heidi need to find a job outside of customer service. Avoid this place if you can. Terrible people to deal with. I would give half a star if I could.

Date of experience: 04 April 2024

The UPS Store #1500 in Okatie, SCI went here this morning with the intention to have them later ship a small package by UPS but first I needed it weighed to calculate the shipping charges, inform the buyer so they can pay me for shipping first, and then return with a printed pre-paid shipping label. (We are not professional sellers. This was a household item.)There was no wait. I was courteous. But the woman behind the counter REFUSED to weigh the small package, saying that if she weighs it I might take it someplace else to ship it! Even when I explained that I needed to first tell the seller the cost and have them pay me first before I return to ship it from her store, she refused to weigh it. She wouldn't even tell me what it would cost to ship it by UPS after I told her the destination!She was extremely rude and treated me as if I was trying to trick her by weighing a package! It was fully my intention to return to this store and ship the item after the buyer first pays me for shipping and I pre-print the shipping label. Now I will never do business with this store. I will take packages to USPS or FedEx even if it's more expensive. This UPS store has the quality of customer service you would expect in Siberia, not in the usually friendly Low Country of South Carolina.Date of experience: 03 February 2024

Exemplary Service!

I needed to have UPS pick up a small marble statuette, wrap, and deliver it to me. My local UPS told me they didn’t think UPS offered that service. They will only pick up a ready-to-go package, but they didn’t pick up something to wrap, etc.
I called the UPS closest to the address from where the statuette would be picked up, and WOW! Was I ever surprised that not only did they pick up an unwrapped piece, they wrapped the statuette in such a manner that the item weighing 11.2 lbs arrived in two boxes weighing 18 lbs of bubble wrap! I laughed while unwrapping this piece.
The store, UPS Store 12995 N Oracle Rd, Unit 141, Tucson, AZ 85739, went above and beyond what was expected of them and I am very grateful to them! A special shout out to agent Joseph. Great service!

Date of experience: 01 June 2023

Returning experience -Good Christine JobDec 3rd i mailed a package and Christine Was very efficient, , well dressed and good Knowledge! Returning will be a Pleasure! Store # 1517Date of experience: 02 December 2023

UPS Store #2074, Worst Customer Service, EVER

UPS Store #2074
5830 NW Expressway
Oklahoma City, OK 73132
From a look at the reviews...There are SERIOUS issues with UPS Store #2074 that aren't being addressed by the franchise owner.
I sent a package from UPS Store #2074 15 days ago that was supposed to arrive the next day. I was taken aback by the rudeness of the employees. I usually use USPS (Which I will from now on) and fill out the information, myself so I was unfamiliar with the UPS process. The employee didn't ask me to verify the information and told me to "SIGN HERE!" The package didn't arrive the next day. I attempted to track the package to no avail. I called the store for assistance and was treated rudely. 15 days later, I receive a very rude voicemail that the package had been returned because of no apartment number. No instructions on how to proceed, no "have a nice day"...just hung up.
I went in to get the package and was told that I could not get a refund, and that I would have to file a clam, once again treated very rudely. I went home and attempted to file a claim, I wasn't able to. I called to file a complaint about the service I received at this store, #2074, and found out that:
1. A claim isn't the appropriate course to follow, the instructions I received from the store staff was incorrect.
2. The apartment number was entered incorrectly by the UPS Store employee.
3. That I CANNOT get a refund because I signed.
How about that. Congratulations, you ripped off a disabled veteran.

Date of experience: 25 October 2023

The UPS Store 7577I Purchased A Few Items By The 03/30/2023 (Thurs-Day) @ Around 2:30 P.M. & Just Wanted To Apply Gigantic Complaint Opposing A Young Latino North American Male Clerk Having Average Build @ 5’6” With The Pretty Short Hair (Early, Mid Or Late Twenties) Being Named ????? That Has A Completely Sullen Behavior And Hates Of The Daily Grind But Will Never Quit, Horrifying People Skills When It Allies To Card Machine Operation And Likes To Get Beyond Aggressive With The Continued Verbal Fighting By The Check-Stand. ????? Is A 100% Tyrant Bully As Far As Being More Than Narcissistic, Enormously Oppressive With The Superior Approach Demeanor To Abuse With The Power And Run Of The Process Just Like A Crude Toward Others, Degrading, Apathetic, Heart-Empty, Negative Attitude, Condescending Maniacal Syndrome, Looney, Irritating, Diabolical, Abrasive Callous Arrogant Monster That Really Enjoys By The Opportunity To Lambaste As Well As Chastise Poverty Stricken People. I Definitely Contacted A Manager @ The UPS Store 7577 (711 Stony Point Road, Suite 7, Santa Rosa, California 95407 & Cell Phone Number 707-806-2700) That Gave Me Just An Empty Promise When It Comes To Discipline For Paltry Individual Being Named ????? Of The A1 First-Clase Liability Problem!!!Date of experience: 30 March 2023

McHenry, IL Location - Worst Service Ever

I want to share what happened to me at The UPS Store today because I am sure it is not something that corporate would approve of. I will give a synopsis of what happened.

At approximately 4:15 pm on February 13, 2023, I stopped at the following store:

“THE UPS Store”
518 S Route 31, Mchenry, IL 60050
Phone: (815) 578-9340
Store 4064
This is what happened.

- I asked the attendant what options I would have to ship an envelope with one or two day delivery. I handed him the addressed envelope.
- He asked me for my phone number, and I gave him my phone number.
- He asked if I have been here before because my name did not come up in the system. I told him I have been there many times.
- He then asked me what my address was. I pointed to the envelope that I had handed him and told him it was on the envelope.
- He looked upset because he would have to enter me into the system.
- He then told me that I looked like I had an attitude. He handed me back my envelope and said, “You will have to go to the post office.” Then he walked away from my counter to the far other counter with his back to me.
- I asked him for the supervisor. He said that he is the supervisor. I asked him for his name. He replied, “Josh.”

Is this your standard service for UPS?
Is this protocol for helping a customer?
I was refused service for trying to express ship an envelope.
I then had to drive to the US Post Office to mail my envelope.

I hope the owners of this store replace Josh asap before more customers get treated like this. I am extremely dissatisfied and will let others know how I was treated at The UPS Store.

Date of experience: 13 February 2023

Great store # 7395Great store # 7395 Great ParkingGreat service from TimDate of experience: 30 July 2021

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

Admin

Link nội dung: https://pi-web.eu/theupsstore-is-rated-average-with-28-5-on-trustpilot-1732803606-a3494.html